KITS Online Training Institute provides best SAP CS online training by our highly professional certified trainers. SAP Customer Service (CS) is a valuable module in SAP ERP and it is an extension of SD module and PM module. Plant maintenance module gives the addresses processes in the in-house maintenance functions in customer service handles service provided to the customer. SAP CS is mainly used for high quality customer support as after sale service in the industry. We have been offering SAP CS course to consultants, companies so that they can meet all the challenges in their respective technologies. We also provide other related courses.

SAP CS Course Content

Master Data

  • Serial number Creation
  • Equipment Creation
  • Functional Location
  • Installed Base
  • Work Center Creation
  • Cost Center Creation
  • Activity Type
  • Activity Pricing
  • Maintenance Plant
  • Maintenance Planning Plant


  • Serial Number Management
  • Serial number Profile creation
  • Assigning to Material
  • Serial number creation
  • Activating Equipment’s
  • Equipment
  • Creating a Piece of Equipment
  • Using List Editing for Equipment
  • Changing a Piece of Equipment
  • Changing the Maintenance Plant
  • Change View Selection
  • Displaying an Equipment Master Record
  • Activating/Deactivating Equipment
  • Flagging a Piece of Equipment for Deletion
  • Displaying Usage Times
  • Displaying the Structure List and the Structure Graphic
  • Equipment at Functional Locations
  • Creation Functions for Functional Locations
  • Creating a Functional Location
  • Creating a Functional Location for the Reference Location
  • Creating a Functional Location Using a Copy Reference
  • Assigning a Superior Functional Location
  • Changing and Displaying a Functional Location
  • Renaming Functional Locations
  • Changing the Maintenance Plant in a Functional Location
  • Activating/Deactivating Functional Locations
  • Installing/Dismantling Equipment from the Functional Location Master Record
  • Creating a Partner for the Technical Object
  • Creating an Installed Base
  • Creating an Installed Base with a Reference
  • Creating an Installed Base from Sales Data
  • Creating an Installed Base from Production Data
  • Displaying an Installed Base
  • Displaying an Installed Base from the Notification
  • Structure Processing of an Installed Base
  • Environment Display for the Installation
  • Warranty Assignment
  • Warranty Counters and Characteristics
  • Master Warranty
  • Status Profile
  • Task List
  • Task list for Technical object
  • Measuring Points
  • Measurement Documents
  • Notification Types Creation
  • Damage Code Configuration
  • Cause Code Configuration
  • Partner Determination Procedure Configuration
  • Scheduling Types Configuration
  • Maintaining Control Keys
  • User Status Configuration for Notification Types
  • Task List Configuration for Notification Types
  • Configuring Priority Types
  • Service Order Type Creation
  • Scheduling
  • Service Order Processing
  • Notification and Order Integration
  • Control Key Configuration
  • User Status Configuration for Order Types
  • FOC Order Type Configuration
  • Allocation Structure
  • Settlement Profile Creation
  • Sales Order Type Configuration
  • DMR types configuration
  • DIP Profile Configuration
  • Settlement Profile Configuration
  • Completion Confirmation
  • Overall Confirmation
  • Confirmation of External Services & External materials
  • Billing Process
  • Teco
  • Order Settlement
  • Business Completion of Order
  • Maintenance Plan
  • Single cycle plan
  • Scheduling Maintenance Plan

Business Process

  • Internal Service Processing
  • External Service Processing
  • In -House- Repair
  • Repair-At-Site
  • AMC Process

Highlights of SAP Customer Service (CS) Online training:-

*  Very in depth course material with Real Time Scenarios for each topic with its Solutions for SAP Customer Service (CS) Online Trainings.

*  We Also provide Case studies  for SAP Customer Service (CS) Online Training.

*  We do Schedule the sessions based upon your comfort by our Highly Qualified Trainers and Real time Experts.

*  We provide you with your recorded session for further Reference.

* We also provide Normal Track, Fast Track and Weekend Batches also for SAP Customer Service (CS) Online Training.

* We also provide Cost Effective and Flexible Payment Schemes.

What is SAP CS?

Customer Service (CS) component to perform maintenance functions for external customers. … The CS component also completely integrates with the SAP Sales and Distribution (SD) component for customer quotation creation and customer billing.

Customer Service (CS) 


This component supports you when representing, managing and processing all services that you provide to your customers. You can:

  • Structure and manage technical objects for which services should be performed (for example, technical systems, machines)
  • Manage data for warranties and business partners
  • Create service requests
  • Plan and execute requested services
  • Bill the costs that arise as a result of the services being executed
  • Monitor call processing in order to keep to deadlines and agreed response times


For information on other service-related functions, refer to the following documentation:

  • PM Structuring Technical Systems for information on structuring and managing technical objects
  • FI-AA Asset Accounting – User Guide for information on managing serviceable items as tangible assets
  • MM – Services Management for information on service records
  • PM – Maintenance Notifications for information on maintenance notification functionality
  • PM – Maintenance Orders for information on maintenance order functionality
  • SD – Sales, Sales Order Processing for information on managing and billing sales orders and service contracts.
  • PS – Project System for information on using projects


This function comprises:

  • Structuring and maintenance of the installed base using technical objects
  • Warranties, management
  • Call management, using service notifications, service orders and sales orders
  • Call monitoring with response and service times
  • Link between installed base and business partners

What Are The Prerequisites To Learn SAP CS?

knowledge of SAP Basic Concepts

Scheduling Demo With Trainer:

If you would like to take the online demo for sap cs trainer can you please make an inquiry or fill the form for demo registration, one of our executives will arrange a meeting with the expert trainer.

Course Finished Certificate :

After finish, the course we provide sap cs course finished certificate of kits technologies looks like

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