SAP CS ONLINE TRAINING

KITS Online Training Institute provides best SAP CS online training by our highly professional certified trainers. SAP Customer Service (CS) is a valuable module in SAP ERP and it is an extension of SD module and PM module. Plant maintenance module gives the addresses processes in the in-house maintenance functions in customer service handles service provided to the customer. SAP CS is mainly used for high quality customer support as after sale service in the industry. We have been offering SAP CS course to consultants, companies so that they can meet all the challenges in their respective technologies. We also provide other related courses.

SAP CS Course Content

Overview on Customer service

CS Integration with Other Modules
CS – SD Integration
CS – QM Integration
CS – FI Integration
CS – CO Integration
CS – PP Integration
CS – MM Integration
CS – HR Integration
Organisational elements in Customer service Module
Master data in Customer service
Installed Base Management
Functional Location
Equipment
Serial Number Management
Work Centre
Cost Centre
Activity
Activity Pricing
Warranty & Types
Status Profiles
DIP Profile

In-House Repair Process

Service Notification
Repair Order
Service Order
Resource Related Billing

Repair-At-Site Process

Service Notification

Service Order
Resource Related Billing

Annual Maintenance Contract Process

Contracts
Task Lists

Maintenance Plan

Third Party Repair Process

Service Notification
Service Order
Resource Related Billing

Highlights of SAP Customer Service (CS) Online training:-

*  Very in depth course material with Real Time Scenarios for each topic with its Solutions for SAP Customer Service (CS) Online Trainings.

*  We Also provide Case studies  for SAP Customer Service (CS) Online Training.

*  We do Schedule the sessions based upon your comfort by our Highly Qualified Trainers and Real time Experts.

*  We provide you with your recorded session for further Reference.

* We also provide Normal Track, Fast Track and Weekend Batches also for SAP Customer Service (CS) Online Training.

* We also provide Cost Effective and Flexible Payment Schemes.

What is SAP CS?

Customer Service (CS) component to perform maintenance functions for external customers. … The CS component also completely integrates with the SAP Sales and Distribution (SD) component for customer quotation creation and customer billing.

Customer Service (CS) 

Purpose

This component supports you when representing, managing and processing all services that you provide to your customers. You can:

  • Structure and manage technical objects for which services should be performed (for example, technical systems, machines)
  • Manage data for warranties and business partners
  • Create service requests
  • Plan and execute requested services
  • Bill the costs that arise as a result of the services being executed
  • Monitor call processing in order to keep to deadlines and agreed response times

Integration

For information on other service-related functions, refer to the following documentation:

  • PM Structuring Technical Systems for information on structuring and managing technical objects
  • FI-AA Asset Accounting – User Guide for information on managing serviceable items as tangible assets
  • MM – Services Management for information on service records
  • PM – Maintenance Notifications for information on maintenance notification functionality
  • PM – Maintenance Orders for information on maintenance order functionality
  • SD – Sales, Sales Order Processing for information on managing and billing sales orders and service contracts.
  • PS – Project System for information on using projects

Features

This function comprises:

  • Structuring and maintenance of the installed base using technical objects
  • Warranties, management
  • Call management, using service notifications, service orders and sales orders
  • Call monitoring with response and service times
  • Link between installed base and business partners

What Are The Prerequisites To Learn SAP CS?

knowledge of SAP Basic Concepts

Scheduling Demo With Trainer:

If you would like to take the online demo for sap cs trainer can you please make an inquiry or fill the form for demo registration, one of our executives will arrange a meeting with the expert trainer.

Course Finished Certificate :

After finish, the course we provide sap cs course finished certificate of kits technologies looks like

datastage online training

 

 

 

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