salesforce interview questions

Salesforce Interview Questions and Answers

Q.What is the difference between private cloud and public cloud ? Is salesforce.com is a private cloud and public cloud?

Ans: Public Cloud: Cloud services are provided “aaS” as a Service over the Internet with little or no control over the underlying infrastructure.Same resources are used by more than one tenant(customer).

Private Cloud: Cloud services are provide “as a service” but is deployed over a hosted data center or company intranet. This is private product for an organization offering advance security.

Salesforce.com: Is a public cloud as data of more than one tenant resides on same servers

and is hosted on salesforce.com data centers.

Q.What are different kinds of reports?

Ans: 1. Tabular: Tabular reports are the simplest and fastest way to look at data.They are made of ordered set of fields in columns, with each matching record listed in a row. They can’t be used to create charts or groups of data, and only can be used in dashboards if rows are limited.Tabular reports are best for creating a list with a single grand total or lists of records. Examples include activity reports and contact mailing lists.

2.Summary: These are similar to tabular reports, but they also allow users to view subtotals, create charts and group rows of data. They can be used as the source report for dashboard components. These are used for a report to show subtotals of the value of a particular field or when you want to create a hierarchical list, such as all opportunities for your team, subtotaled by Stage and Owner. On the report run page, summary reports with no groupings are shown as tabular reports.

3.Matrix: Matrix reports are similar to summary reports but allow you to group and summarize data by both rows and columns. For dashboard components, they can be used as the source report. Use this type for comparing related totals, especially if you have large amounts of data to summarize and you need to compare values in several different fields, or you want to look at data by date and by geography, product, or person.Matrix reports without at least one row and one column grouping show as summary reports on the report run page.

4.Joined: Joined reports let you create multiple report blocks that provide different views of your data. Each block acts like a “sub-report,” with its own columns, sorting, fields, and filtering. A joined report can even contain data from different report types.

Q.What are different kinds of dashboard component?

Ans:

  1. Chart: If you want to show data graphically.
  2. Gauge: If you have a single value which you want to show within a range of custom values.
  3. Metric: It is used t when you have one key value to display.

Enter metric labels directly on components by clicking the empty text field next to the grand total.

Metric components placed directly above and below each other in a dashboard column are displayed together as a single component.

  1. Table: It is used to show a set of report data in column form.
  2. Visualforce Page: It is used t when you want to create a custom component or show information not available in another component type
  3. Custom S-Control: It can contain any type of content that can be displayed or run in a browser, for example an ActiveX control, an Excel file, a Java applet,, or a custom HTML Web form

Q.What actions can be performed using Workflows?

Ans: Following workflow actions can be performed in a workflow:

  1. Email Alert:

Using an email template by a workflow rule or approval process, approval actions are generated and sent to Salesforce users or others, are called email alerts.

  1. Field Update:Field updates are workflow and approval actions that specify the field you want updated and the new value for it. Depending on the type of field, you can choose to make the value blank , apply a specific value,, or calculate a value based on a formula you create.
  2. Task:

Assigns a task to a user you specify. You can specify the Status, Priority, Subject,, and Due Date of the task. Tasks are workflow and approval actions that are triggered by workflow rules or approval processes.

  1. Outbound Message:

An outbound message is a workflow, approval, or milestone action that sends the information you specify to an endpoint you designate, such as an external service.It the data in the specified fields in the form of a SOAP message to the endpoint.

Q.What are groups in SFDC and what is their use?

Ans: Groups are sets of users. They can contain individual users, other groups, the users in a particular role or territory, or the users in a particular role or territory plus all of the users below that role or territory in the hierarchy.

There are two types of groups:

Personal groups: Each user can create groups for their personal use.

Public groups: Only administrators can create public groups. They can be used by everyone in the organization.

You can use groups in the following ways:

To set up default sharing access via a sharing rule

To add multiple users to a Salesforce CRM Content library

To share your records with other users

To specify that you want to synchronize contacts owned by others users

To assign users to specific actions in Salesforce Knowledge

Q.What is Visualforce View State?

Ans: Visualforce pages that contain a form component also contain an encrypted, hidden form field that encapsulates the view state of the page. This view state is automatically created, and as its name suggests, it holds the state of the page – state that includes the components, field values and controller state.

Q.Which objects can be imported by Import Wizard?

Ans: Following objects can be imported using import wizard.

Accounts

Contacts

Leads

Solutions

Custom Objects

Q.What is Profile and Components?

Ans: profile contains user permissions and access settings that control what users can do within their organization.

A collection of settings and permissions that define how a user accesses records

– Determines how users see data and what they can do within the application

– A profile can have many users, but a user can have only one profile

Profiles Components:

Which standard and custom apps users can view

Which tabs users can view

Which record types are available to users

Which page layouts users see

Object permissions that allow users to create, read, edit, and delete records

Which fields within objects users can view and edit

Permissions that allow users to manage the system and apps within it

Which Apex classes and Visualforce pages users can access

Which desktop clients users can access

The hours during which and IP addresses from which users can log in

Which service providers users can access (if Salesforce is enabled as an identity provider)

Q.What is PermissionSet?

Ans: PermissionSet represents a set of permissions that’s used to grant additional access to one or more users without changing their profile or reassigning profiles. You can use permission sets to grant access, but not to deny access.

Every PermissionSet is associated with a user license. You can only assign permission sets to users who have the same user license that’s associated with the permission set. If you want to assign similar permissions to users with different licenses, create multiple permission sets with the same permissions, but with different licenses.

Permission sets include settings for:

Assigned apps

Object settings, which include:

Tab settings

Object permissions

Field permissions

App permissions

Apex class access

Visualforce page access

System permissions

Service providers (only if you’ve enabled Salesforce as an identity provider)

Q.Profile Vs Permission Sets Permissions and Access Settings?

Ans:

  1. User permissions and access settings specify what users can do within an organization.
  2. Permissions and access settings are specified in user profiles and permission sets. Every user is assigned only one profile, but can also have multiple permission sets.
  3. When determining access for your users, it’s a good idea to use profiles to assign the minimum permissions and access settings for specific groups of users, then use permission sets to grant additional permissions.

The following table shows the types of permissions and access settings that are specified in profiles and permission sets. Some profile settings aren’t included in permission sets.

Q.What are the Standard Profiles available in Salesforce?

Ans: Six (6) Standard Profiles (EE/UE and PE)

Standard User – Can view, edit, and delete their own records

Contract Manager – Standard User permissions + Can edit, approve, activate, and delete contracts

Read-Only – Can only view records

System Administrator – “Super User,” can customize and administer the application

Solution Manager – Standard User permissions + Can manage published solutions + Can manage categories

Marketing User – Standard User permissions + Can import leads for the organization

Q.What is the Force.com Platform?

Ans:

– Create customize,and integrate enterprise applications as a service and without software.

– Standard applications provided by salesforce.com, you can customize or build your own on-demand applications

– Group standard and custom tabs into new custom applications

Q.Salesforce Editions and Limits?

Ans:

– Personal Edition

– Contact Manager

– Group Edition

– Professional Edition

– Enterprise Edition

– Unlimited Edition

– Developer Edition

Q.What are Standard Business Objects?

Ans:

  • Campaigns: A Campaign is any marketing project that you want to plan, manage, and track in Salesforce.
  • Leads: A Lead is any person, organization or company that may be interested in your products. Sometimes Leads are referred to as Prospects or Suspects. Leads are not yet customers.
  • Accounts: An Account is an organization, individual or company involved with your business such as customers, competitors and partners that you wish to track in Salesforce.
  • Contacts: A Contact is any individual or influencer associated with an account that you want to track in Salesforce.
  • Opportunities: An Opportunity is any potential revenue-generating event (“sales deal” ) that you want to

track in Salesforce.

  • Cases: A case is a detailed description of a customer’s feedback, problem or question.
  • Solutions: A solution is a detailed description of a customer issue and the resolution of that issue. The

collection of your organization’s solutions is sometimes referred to as the solution knowledge base.

  • Forecasts: A forecast is your best estimate of how much revenue you can generate in a quarter.
  • Documents:
  • Reports: Reports are summaries and analyses of your data, which you can display or print.
  • Dashboards: Dashboards give you a real-time snapshot of corporate metrics and key performance

indicators. A dashboard is a group of different charts (or components) that graphically display your custom

report data.

  • Calendar and Task: Activities are both tasks and scheduled calendar events. You can define and track

activities for many different objects, including campaigns, accounts, contacts, and leads.

  • Products: Products are the individual items that you sell on your opportunities. (Please note that Products are available in EE/UE and Developer and in PE for an additional fee.)

Please note, not all Standard Objects are depicted in the above slide or discussed in the notes.

Please refer to Help in Salesforce for more information.

Q.What is a Company Profile?

Ans: Contains core information for your company

  • Language, Locale and Time Zone
  • Licenses
  • Storage and Used Space
  • Fiscal Year
  • Primary Contact and Address information
  • Manage Currencies

Q.What is a Fiscal Year in Salesforce?

Ans:

– Used for an organizations financial planning

– Usually a year in length

– Impacts forecasts, quotas and reports

Salesforce allows two types:

–Standard Fiscal Years are periods that follow the Gregorian calendar, but can start on the first day of any

month of the year. (A Gregorian Year is a calendar based on a 12 Month Structure and is used throughout

much of the world.)

–Custom Fiscal Years are for companies that break down their fiscal years, quarters and weeks in to custom fiscal periods based on their financial planning requirements.

Forecasting can NOT be used with Custom Fiscal Years

Customizable Forecasting must be enabled for use with Custom Fiscal Years

Q.What is Standard and Custom Fields in Salesforce?

Ans: Standard Fields

What is a Standard Field?

– Standard Fields are pre-defined in Salesforce

– You cannot delete standard fields but you can remove non-required standard fields from a page layout

Standard Field customizations include the ability to change standard field labels and tabs

You can change the display labels of standard tabs, objects, fields, and other related user interface labels so they better reflect your organization’s business requirements.

Renamed labels – for example, “Accounts” changed to “Companies” – display on all user pages, in Outlook Edition, and in Offline Edition.

It’s important to note that all pages in the Setup area use the default, original labels.

Reports and views are not renamed based on the new label value.

Q.What is a Custom Field?

Ans:

– Capture information unique to your business process by creating custom fields with custom field help for each of the tabs that your organization uses – Limits:

–Recycle Bin for Deleted Custom Fields

–Custom fields are deleted permanently after 45 days

Q.Is it possible to change the existing data types of custom fields, if Yes please explain?

Ans: Yes. It’s possible but Changing the datatype of an existing custom field can cause data loss in the following situations:

Changing to or from type Date or Date/Time

Changing to Number from any other type

Changing to Percent from any other type

Changing to Currency from any other type

Changing from Checkbox to any other type

Changing from Picklist (Multi-Select) to any other type

Changing to Picklist (Multi-Select) from any type except Picklist

Changing from Auto Number to any other type

Changing to Auto Number from any type except Text

Changing from Text Area (Long) to any type except Email, Phone, Text, Text Area, or URL

Q.What is a dependent picklist?

Ans:

– Dependent fields can help make your data more accurate and consistent by applying filters.

– A dependent field works in conjunction with a controlling field to filter its values. The value chosen in the controlling field affects the values available in the dependent field.

– 300 is the maximum number of values allowed in a controlling picklist.

– A custom multi-select picklist cannot be the controlling field for a dependent field

Q.What is Page Layout and Record Types?

Ans:

Page Layout:

– How detail and edit pages are organized

– Page section customizations

– Which fields, related lists, and Custom Links a user sees

– Field properties – visible, read-only and required

Record Types:

– Allows you to define different sets of picklist values for both standard and custom picklists

– Record Types help you implement your custom business processes

Q.What do you mean by Business Process?

Ans:

  • Allows you to track separate support, sales, and across different divisions, markets, groups, or Available Business Processes:

– Sales Processes – Create different sales processes that include some or all of the picklist values available for the Opportunity Stage field

– Support Processes – Create different support processes that include some or all of the picklist values available for the Case Status field

– Lead Processes – Create different lead processes that include some or all of the picklist values available for the Lead Status field

– Solution Processes – Create different solution processes that include some or all of the picklist values available for the Solution Status field

Q.What are the Objects available in the Salesforce Business Process and Give some Business Process Example?

Ans:  Lead

Opportunity

Case

SolutionBusiness Process Examples

Lead Processes:

Opportunities Sales Processes:

Case Processes:

Solutions Processes:

Q.What about Web-to-Lead and Web-to-Case?

Ans:

–A lead or case record created through Web-to-Lead or Web-to-Case will set the record type to that of the default lead owner or automated case user (optional)

Q.On which tabs can I create multiple record types?

Ans: –Multiple record types may be created for every tab, with the exception of the Home, Forecasts, Documents, and Reports tabs.

Q.What happens if I need to add a picklist value?

Ans: –You will be prompted to select which record types should include the new value

Q.What is Field-Level Security?

Ans: It Defines users’ access to view and edit specific fields in the application

Q.Why use Field-Level Security?

Ans: Use Field-Level Security (rather than creating multiple page layouts) to enforce data security

Users view data relevant to their job function Troubleshooting Tools

Q.What are Login Hours and Login IP Ranges?

Ans: Used to set the hours when user with a particular profile can use the system

Used to set the IP addresses from which user with a particular profile can log in

What is a User Record?

Ans: Key information about a user

  • unique username
  • password
  • Status of user : active or inactive
  • Profile
  • Role

Q.What is a Record Owner?

Ans: The user (or queue for Cases and Leads) who controls or has rights to that particular data record

Q.What are Organization Wide Defaults?

Ans: – Defines the baseline level of access to data records for all users in the Organization (not including records owned by the user or inherited via role hierarchy)

– Used to restrict access to data

Access levels:

-Private

-Public Read/Write

-Public Read/Write/Transfer

-Controlled by Parent

-Public Read Only

Q.What is a Role and Role Hierarchy?

Ans: Role: Controls the level of visibility that users have to an organization’s data

– A user may be associated to one role

Role Hierarchy:

– Controls data visibility

– Controls record roll up – forecasting and reporting

– Users inherit the special privileges of data owned by or shared with users below them in the hierarchy

– Not necessarily the company’s organization chart

Notes:

  • If using Customizable Forecasting, there is a separate forecast role hierarchy.
  • EE can create Account, Contact, Opportunity and Case Sharing Rules. PE can ONLY create Account and Contact Sharing Rules.
  • Assuming no sharing rules have been created, users in the same role cannot access one another’s records.

Example: Org Wide Default settings for opportunities are private. Creating a role and adding two users to that role does not allow those users access to one another’s opportunities.

  • “Grant Access Using Hierarchies” allows you to disable the default sharing access granted by your role and territory hierarchies. This option can be changed for custom objects that do not have their organization-wide default sharing setting set to Controlled by Parent.

Q.What is Access at the Role Level?

Ans:

– Defined when creating a role

– Level of access to Opportunities associated to Accounts owned by the role

– Level of access to Contacts associated to Accounts owned by the Role

– Level of access to Cases associated to Accounts owned by the role

– Level of access options depend on OWD

Q.What is a Sharing Rule?

Ans: These are Automated rules that grant access to groups of users for levels of Access that can be granted like Read Only or Read/Write

Q.Types of Sharing Rules in Salesforce and Explain it?

Ans: Account Sharing Rules:

– Based on who owns the account

– Set default sharing access for accounts and their associated cases, contacts, contracts, and opportunities

Contact Sharing Rules:

– Based on who owns the contact (must be associated with an account)

– Set default sharing access for individual contacts and their associated accounts

– Cannot use with: Territory Management and B2I (Person Account) enabled orgs

Opportunity Sharing Rules (EE/UE):

– Based on who owns the opportunity

– Set default sharing access for individual opportunities and their associated accounts

Case Sharing Rules (EE/UE):

– Based on who owns the case

– Set default sharing access for individual cases and associated accounts

Lead Sharing Rules (EE/UE):

– Based on who owns the lead

– Set default sharing access for individual leads

Custom Object Sharing Rules (EE/UE):

– Based on who owns the custom object

– Set default sharing access for individual custom object records

Q.Use cases for Sharing Rules in salesforce?

Ans: – Organizations with organization-wide defaults of Public Read Only or Private can create sharing rules to give specific users access to data owned by other users.

– Cases Sharing

– Account Sharing

Q.Best Practices of Creating Contact Sharing Rules?

Ans: – Account Org-Wide Default must be set to at least “Public Read Only” in order to set the Contact Org-Wide Default to “Public Read/Write”.

– To share ALL contacts in the system with a group of users or a specific role, create a sharing rule that uses the “All Internal Users” (or “Entire Organization”) public group as the owned by option.

– Use “Roles and Subordinates” over “Roles” where possible to minimize the number of sharing rules.

Q.What is a Public Group?

Ans: – A grouping of:

  • Users
  • Public Groups (nesting)
  • Roles
  • Roles and Subordinates

– Mixture of any of these elements

– Used in Sharing Rules – for simplification (when more than a few roles need to be shared to)

– Also used when defining access to Folders and List Views

For example, if a new user is assigned a role that belongs to an existing public group, that user will be

automatically added to the public group

Q.What is Manual Sharing?

Ans:

– Granting record access, one-off basis

– Owner, anyone above owner in role hierarchy and administrator can manually share records

– Available on Contacts, Leads, Cases, Accounts and Opportunity records and Custom Objects

– Like sharing rules, irrelevant for Public Read/Write organizations

Q.What is a Sales Team? (EE/UE)

Ans: – Used for collaborative selling

– Used for sharing as well as reporting purposes

– Ad hoc or may use Default Sales Team (defined for user)

– Default Sales Teams may be automatically added to a user’s opportunities

– Who can add a Sales Team?

  • Owner
  • Anyone above owner in role hierarchy
  • Administrator

Q.What is an Account Team? (EE/UE)

Ans: – Used for collaborative account management

– Used for sharing as well as reporting purposes

– Manually added to Account records

– Default Account Teams may be automatically added to a user’s accounts

– Who can add an account team?

  • Owner
  • Anyone above owner in role hierarchy
  • Administrator

Please note that Account Teams are not available for Professional Edition.

Q.What is an Case Team? (EE/UE)

Ans: Case teams enable full communication and collaboration on solving customer issues. You can:

– Add teams of users to cases

– Create a workflow for case teams

– Predefine case teams for users

– Determine the level of access

– Administrators can predefine case teams for users and determine the level of access each team member has to a case, such as Read/Write or Read/Only.

Q.What are Folders?

Ans: – Used for organizing email templates, documents, reports and dashboards

– Access is defined – Read or Read/Write

– Access is explicit – does NOT roll up through role hierarchy

Q.What is Workflow?

Ans: Salesforce Workflow gives you the ability to automatically:

Create and send email alerts

Create and assign tasks

Update field values to either specific values, or based on formulas

Create and send outbound API messages

Create and execute time-dependent actions

Q.What are Workflow Components available?

Ans: Workflow Rules – trigger criteria for performing various workflow actions

Workflow Tasks – action that assigns a task to a targeted user

Workflow Email Alerts – action that sends an email to targeted recipients

Workflow Field Updates – action that updates the value of a field automatically

Workflow Outbound Messages – action that sends a secure configurable API message (in XML format) to a designated listener

Q.What is a Workflow Rule?

Ans:

– Defined trigger criteria based on your business requirements

– Evaluated when record is created, when created/updated, OR when created/updated and did not previously meet trigger criteria

– When trigger criteria is met workflow actions, such as email alerts, tasks, field updates, or outbound messages are generated

Q.What is a Workflow Task?

Ans: When a Workflow Rule is met, a Task may be assigned to designated users to follow-up and respond to the Business Conditions in the Workflow Rule

– Workflow Tasks may be assigned to a user, role, record owner, record creator, sales team role, or account team

Q.What is a Workflow Alert?

Ans: Workflow Alerts are emails generated by a workflow rule whenever specific Business Actions trigger the rule

Q.What is a Workflow Field Update?

Ans: Field updates enables you to automatically change the value of a field to a specific value.

Depending on the type of field you can:

  • Change it to a specific value
  • Make it blank
  • Calculate a value based on a formula you create

Q.What is Salesforce?

Ans: Salesforce is one of the most flexible and powerful web based databases available on the market. More than 170,000 companies and 17,000 nonprofit organizations have already discovered the results Salesforce.com can deliver.Cloud for Synagogues is built on the Salesforce platform. It is a great starting point for any synagogue looking to track constituents, members, donors, Yahrzeits, Aliyahs, donations, Sunday School attendance, volunteers, and cases.

Q.What is a cloud computing?

Ans: Cloud computing is a type of computing that relies on sharing computing resources hosted on the Internet to store, manage, and process data rather than having local servers or personal devices to handle applications.

Q.What is App in Salesforce?

Ans: An app is a group of tabs that work as a unit to provide functionality. Users can switch between apps using the Force.com app drop-down menu at the top-right corner of every page.You can customize existing apps to match the way you work, or build new apps by grouping standard and custom tabs.

Navigation to create app in Sales force: Setup ->Build ->Create->App-> Click on new and create your application according to your requirements.

Q.What is object in Salesforce?

Ans: Custom objects are database tables that allow you to store data specific to your organization in salesforce.com. You can use custom objects to extend salesforce.com functionality or to build new application functionality.Once you have created a custom object, you can create a custom tab, custom related lists, reports, and dashboards for users to interact with the custom object data. You can also access custom object data through the Force.com API.

Navigation to create object in sales force: Setup->Build->Create->Object-> Click on new object and create object according to your requirement.

 Q.What is a  SALESFORCE.COM?

Ans: Salesforce.com is a global cloud computing company headquartered in San Francisco, California. Though best known for its customer relationship management (CRM) product, It is currently ranked the most innovative company in America by Forbes magazine.The company was founded in March 1999 by former Oracle executive Marc Benioff.

Q.What is a CRM?

Ans: Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales,marketing, customer service, and technical support.

Q.What are the benefits of CRM?

Ans:

– Growth in Number of customers.

– Maximization of opportunities.

–  Long term profitability and sustainability.

– Helps sales staff closedealy faster.

– Reduce cost.

– Increase Customer satisfaction

– Ensuring customer focus.

Q.List things that can be customized on page layouts?

Ans: We can customize different things on page layout like, Fields, Buttons, Custom Links and Related Lists. We can also create sections.

Q.What is a “Self Relationship”?

Ans: Self Relationship is a lookup relationship to the same object. Suppose let’s take an object “Merchandise”. Here we can create relationship in between the Account to Account (same object) object. That is called “Self Relationship”.

Q.What are the main things need to consider in the “Master-Detail Relationship”?

Ans: Record level access is determined by the parent, Mandatory on child for reference of parent, cascade delete (if you delete the parent, it can cascade delete the child).

Q.What is difference between trigger and workflow?

Ans: Workflow

Workflow is automated process that fired an action based on Evaluation criteria and rule criteria.

We can access a workflow across the object.

We cannot perform DML operation on workflow

We cannot query from database

Trigger

Trigger is a piece of code that executes before or after a record is inserted or updated.

We can access the trigger across the object and related to that objects

We can use 20 DML operations in one trigger.

We can use 20 SOQL’s from data base in one trigger.

Q.What is Wrapper class?

Ans: A Wrapper class is a class whose instances are collection of other objects.

It is used to display different objects on a Visual Force page in same table.

Q.What is Difference between SOQL and SOSL?

Ans: SOQL(Salesforce Object Query Language)

Using SOQL we can Search only on one object at a time.

We can query on all fields of any datatype

We can use SOQL in Triggers and classes.

We can perform DML operation on query results.

SOSL(Salesforce object Search Language)

Using SOSL we can search on many objects at a time.

We can query only on fields whose data type is text,phone and Email.

We can use in calsses but not in Triggers.

We cannot perform DML operation on search result

Q.What is difference insert() and database .insert() ?

Ans: Using insert method we can insert the records but if any error occurs in any record system will throw an error insertion fail and none of the records are inserted.

If we want to execute partially success of bulk insert operation we will use database .insert.

Q.What is Static Resources?

Ans: Using Static Resources we can upload images, zip files, jar files, java script and CSS files that can be referred in a visual force page.

The maximum size of Static Resources for an organization is 250mB.

  1. How to call java script using Static Resource in Visual Force page?

Add java script file in Static Resource setup -> develop -> Static Resources -> click on ‘New’ -> Name: filename and add file from local desktop and save.

We can use that file as follows in Visual Force page

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