The Cloud computing platform has become a buzzword in the IT industry over the past decade. There is nothing auspicious that 70% of the IT companies today run on the cloud computing platform. There are are many vendors like google, amazon in providing the top cloud services to the people. In the previous articles of this blog, I have shared with you the details of Amazon Web Services (AWS). Today in this article, ill be sharing with you the details of ServiceNow. Read the complete article to get the details of this cloud management.
Before know about this cloud management, let us have an initial look at its definition
ServiceNow is a cloud computing ticketing tools that process the user request and catalogs the customer request.
How ServiceNow Came into existence?
Once upon the time, there was a situation, where the enterprises were struggling with emails and spreadsheets to communicated and solve the IT issues. Then ServiceNow came into existence with the capability to service and redirect the issues within the team by providing an efficient system than emails as well as spreadsheets.
What is ServiceNow?
It is a cloud-based automation platform that enables enterprise organizations to improve operational efficiency by streamlining and automating routine work tasks. Here in this tool, the user can raise a request that deals with the incidents, changes, problems, and other services. This ticketing tool suits best in various areas like IT, Security, Hr Service Delivery, Customer Service Desk, and the business applications This Cloud-based platform works based on ITIL guidelines. Today Moreover.this tool focus on service orientation towards the tasks, activities, and processes. Besides, this cloud platform uses machine learning to improve the data and workflows that help the modern enterprise becomes faster and more scalable.
It offers flexibility.power and dependability to achieve goals of the incident and problem management. Besides, it allows users to select the most comfortable user interface. And also, these tools provide the information to the technician to diagnose as well as repair the issues This cloud computing platform has created its roots in ITSM since 2012. Today it has created a niche as a cross-departmental platform that functions as an enterprise cloud solution that is built on the top of all the other applications. And its ability to create workflows that automate the process of data extraction makes its unique offerings in today's cloud space. Today, ServiceNow has become an integrated cloud solution that combines all these services in a single system of record.
Today this full-fledged enterprise service management (ESM) platform is capable of providing the unique ability to provide the single window of visibility across all of them. Moreover, ServiceNow offers an app store that offers a suite of certified third-party tools to makes its products more and more accessible.
Do you want to get practical exposure on this ticketing tool? then visit ServiceNow Online Training
What are the ServiceNow products?
ServiceNow platform has several different products. Some of them were:
Information Technology Service Management(ITSM):
Information Technology Service Management is a set of workflows and tools for optimally developing, delivering, and managing IT services. It is used to handle the incidents, service requests, problems as well as the changes.
Information Technology Business Management(ITBM):
ITBM is a set of workflows and tools for optimally developing, delivering, and managing the business services through an IT-focused lens. The goal of ITBM is to help organizations more comprehensively understood how their technology relates to the business goals, strategies as well as needs. ITBM comprises of project portfolio management/ strategic portfolio management, Resource as well as demand management, Risk management, change management, application portfolio management, operations, and finance management
Customer Service Management:
Customer Service Management (CSM ) is a set of workflows and tools for optimally overseeing and tracking all interactions with business customers. The goal of CSM is to comprehensively manage the customer experience (CX), regardless of the engagement channel (or) interaction type. In some cases, CSM is also known as Customer Experience Management. This CSM focuses on automating the common task to make the customer experience feel effortless as well as seamless. It connects the departments, workflows, and systems to proactively resolve the issues before the customer contact
Information Technology Asset Management(ITAM):
Information Technology Asset Management is a set of business practices and tools for optimally supporting the lifecycle management of IT assets and strategic planning for the IT environment. The goal of ITAM is to help the organization in managing the hardware and the software inventory more effectively and avoid unnecessary asset purchases. This ITAM comprises of Asset provisioning, inventory management, Contract management, Change management, Asset audit management
Software Asset Management:
Software Asset Management(SAM) is a set of business practices and strategies for optimally managing the acquisition, usage, and lifecycle maintenance of the software across the organization. It enables the organizations to create an accurate system of record for all the software assets in real-time. The goal of SAM is to optimize the license usage, eliminate the duplication of software licenses, reduce the software related expenses
Human Resource Service Delivery:
Human Resource Service Delivery is the best practice for automating and standardizing HR processes within your organization. Through HR Service Delivery, organizations can able to provide the engaging holistic HR Services to employees. Particularly HR Service Delivery eliminates many of the repetitive task performed by HR teams, to focus on a high-value task
What are the ServiceNow Applications?
ServiceNow offers a wide range of application products where the design is according to the specific user needs. This includes:
IT service automation Application:
ServiceNow offers visibility into end-end business services by understanding the relationships with the underlying IT resources. It also helps to enhance availability by knowing the service health and reduces the event loss time by quickly finding the disruptions in the systems. This encompasses a wide range of IT Services. Some of the common examples are service desk support, asset provisioning, and management, Device Life Cycle management, identity management and so on
IT Business Management Applications:
ITBM is a portfolio planning and execution tool. It helps you to focus on the area which needs the highest attention as well as accelerate time to value.
Customer Service Management:
This tool allows you to connect the customer services with other departments to identify as well as resolve the issues. It significantly reduces the cost and increases customer satisfaction. This tool also helps you to increase customer satisfaction, boost efficiency as well as improve productivity.
This tool helps you to improve employee satisfaction. Besides, it is a single access point for efficient as well as the personalized HR Services. This also helps you to improve HR productivity, streamline employee transactions and optimize service delivery
Enterprise Security Response Engine:
It is a performance analysis tool that allows you to connect with your existing security tools. This tool helps you to quickly respond to the incidents as well as vulnerabilities. It does this according to the potential impact on your business. This tool helps you to improve the speed and efficiency of your security response. Moreover, this tool also helps you to reduce the time spent on basic tasks.
Hence likewise, many ServiceNow applications were trending in the market. You people can acquire the practical exposure of all these services by real-time experts with live use cases at ServiceNow Online Course. I hope you people have got enough idea regarding the usage of ServiceNow and its applications in the IT industry. In my next articles of the blog, ill be sharing the details of various ServiceNow products individually.